Frequently asked questions

Mainland UK orders dispatch within one working day and arrive in two to three. Delivery is free on orders over £250 ex VAT. Scottish Highlands, the Islands, Northern Ireland, the Isle of Man and the Channel Islands take three to five working days and carry a surcharge quoted at checkout. We ship worldwide — send your country and quantities for a freight price.

Larger orders travel on a pallet, so the delivery point needs kerbside access for a tail-lift vehicle. The driver is not able to carry mats into a yard or building — please have someone available to move them.

Unused stock items can be returned within 30 days of delivery for a refund. Return carriage is payable by the customer unless the goods are faulty or we sent the wrong item. Cut-to-size and bespoke orders are manufactured to your measurements and cannot be returned unless faulty. Nothing here affects your statutory rights.

Note it on the delivery paperwork if you can, photograph the damage and email us within 48 hours. We will arrange a replacement or refund.

In most cases, no. Stable and gym mats are heavy enough to lay loose on a level, compacted base, and interlocking tiles hold themselves together. Adhesive is only recommended on ramps, in high-traffic entrances, and where a fully sealed floor is required.

Yes. Score deeply with a sharp knife against a straight edge, then flex the mat open along the cut. Take your time on the first one. Most ranges can also be supplied cut to your measurements — send the finished dimensions and we will confirm price and lead time.

For a standard 12ft × 12ft stable on level concrete, 17mm is the working default. Move up to 24mm where horses are stabled for long periods, where the base is uneven, or to cut bedding costs further. Stable wall matting is typically 12mm. Gym free-weight areas usually want 15–20mm; platform and drop zones want more.

Sweep or scrape off loose debris, then hose or pressure wash. Mild detergent or a standard disinfectant is fine. Avoid solvent-based cleaners — they degrade rubber over time. Lift mats occasionally to let the base underneath dry out.

New rubber has a noticeable smell for the first week or two, strongest in a warm enclosed space. Ventilate the area and it fades. A wash with mild detergent speeds it up.

Yes. Volume discounts are applied automatically in the basket, and full-pallet or container quantities are priced individually — we manufacture, so large runs come straight from production with no distributor margin. Send a schedule of sizes and we will come back with a firm delivered price.

Trade accounts are open to retailers, contractors, livery yards, equestrian centres, gyms and facilities managers. Apply with your company details and we will set up account pricing, consolidated invoicing and a named contact.

Most ranges can be cut to your measurements, including coir matting and rubber rolls. Send the finished dimensions and the thickness you need.

Prices display excluding VAT with the inclusive figure alongside, because most of our customers are trade buyers. VAT is calculated at checkout.

All major cards, PayPal, Apple Pay, Google Pay and Klarna. Trade accounts can be invoiced on agreed terms.

Yes — we ship worldwide. Send your country, quantities and delivery address and we will price the freight.